Please read our following terms and conditions of business carefully.
GENERAL TERMS OF BUSINESS
All business conducted from this website is covered by the following terms and conditions, and shall apply to the exclusion of any other terms and conditions. Changes to terms and conditions may only be effective if agreed by us.
This web-site may contain links to other web-sites on the internet. We are not responsible for the availability of products or the content of those web-sites. All copyrights, trademarks and other intellectual property rights in the design and content of this web-site are reserved to us and our licensors. Any copying of the design or contents or other unauthorised use will infringe our rights. We are unable to confirm that the information set out on this web-site is accurate or complete or that use of the site is free of risk or virus or other damage.
Sunnybank Flowers. (sunnybankflowers.co.uk) endeavours to re-create the floral design and products you have chosen as accurately as possible. However, the flowers and other products offered are subject to availability, as seasonal and supply changes will occasionally affect floral designs and other items on sale. Our bouquets and arrangements are hand made, so no two will ever be identical. Should the flowers you order be unavailable, we will provide a suitable alternative matched in colour and variety, of similar or greater value without, prior notice. We will send you e-mail confirmation of our acceptance of the order including a delivery date. We will try to meet any personal requirements, communicated to us by phone, email or Socail Media .
Sunnybank Flowers will issue an order reference number automatically. This confirms that we have received your order correctly. Please make sure you enter your email address on the appropriate field on our Order Form. Please keep a note of your personal order number for reference. If there is any ambiguity with orders received by Sunnybank Flowers, we will endeavour to fulfil your order to the best of our ability and we reserve the right to cancel or refuse to accept an order request in whole or in part at any time. We prefer to have at least 24 hours notice of order.
All out website payments are handled by squareup.com who process all our credit/debit card sales data we do not keep or store these details.
Prices for all products do not include delivery. Prices for products on this site are in pounds sterling (£).
We do not accept liability for delay in the event if there is no-one to receive the order at the delivery address. If the recipient is not there the item will be safe dropped and delivery notice card will be left.
All delivery items must include a full and correct address, postal code and name of the recipient. The sender (customer) is responsible for correctly entering the delivery details and all perishable items with an address that is not correct will be returned for disposal. All deliveries are standard deliveries unless otherwise agreed. We will make every effort to deliver all standard business deliveries between the hours of 9am and 6pm and all standard residential deliveries between 8:30am and 8 pm Monday to Sunday. On rare occasions we can deliver the flowers as late as 11 PM. Weekend deliveries are available for London areas only . In the unlikely event we are unable to deliver your order, we will arrange another day for the delivery with you.
PLEASE NOTE DURING BUSY PERIODS SUCH AS VALENTINE’S DAY AND MOTHER’S DAY DELIVERY TIME IS NOT GUARANTEED.
We do not guarantee any delivery, delivery dates, or delivery times during periods when extraordinary events take place. We reserve the right to reschedule or refuse any order that is likely to be affected by route closures or lock downs of venues.
We can only accept amendments and cancellation requests no later than 3 days before Valentine’s day and Mother’s Day.
Once an order has been placed – no cancellations or changes will be possible due to the high volume of orders we are experiencing.
REFUND AND CANCELLATION
We will not accept any liability unless we are advised within the 24-hour period (Monday to Friday). Please note flowers need care and attention and are known to degrade after 5 days, so please ensure to read flower care tips in order to make sure your gift lasts for as long as possible.
Sunnybank Flowers (SunnybankFlowers.co.uk) guarantees a quality product and service to our customer. Each order consists of the highest-grade products. We investigate all complaints thoroughly. Refunds or product replacements will be given in the event of all genuine complaints.
The following care procedures must be followed before any complaint is considered: Fill a clean vase with fresh water and the correct amount of flower food. Cut stem ends at an angle with a sharp knife. Remove all leaves which will be below water level. Check the water level daily; replace with fresh water and flower food if necessary. Do not place flowers in a draught or near any heat source or ripening fruit. These will reduce the vase life of the flowers. In the unlikely event you are not entirely satisfied with your order please e-mail us.
LIMITATION OF LIABILITY
We do not accept responsibility for any indirect loss, loss of enjoyment, loss of business, loss of goodwill whatsoever other than death or personal injury resulting from our negligence.
SECURITY AND PRIVACY
We take our obligations seriously under both the Data Protection Act 1984 and the new Data Protection Act 1998. You are entitled to see a copy of the personal information we hold about you and to correct any error or omission in it. Your request must contain enough details to enable us to identify and find your personal data. Under both the Data Protection Act 1984 and the Data Protection Act 1998 we are entitled to charge an administration fee for answering your request of no more than £10 which we may agree to waive. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
We collect your personal data to enable us to identify you prior to entering into a contract for sale and to enable us to fulfil your order and keep you informed as to your order status. We also ask for your telephone number, which enables us, or our couriers, to contact you or the recipient urgently if there is a problem with your order. We may from time to time contact you about other goods or services by direct mail or by email. If you would prefer not to be contacted in this way, please contact us. We also collect information about your use of this web-site, particularly details of your browser, which IP address you accessed us from and which URL you went to after using our services. This information is used for system administration purposes and to form part of online customer profiles and demographics which we may make available to our advertisers. In order to collect customer use profiles and demographics and to “analyse” your visit to the web-site we may use “cookies” to store and track information about your use of this web-site. If you object to this use of your personal data to create customer use profiles and demographics, please contact us. Marketing emails will be sent out only to customers who have subscribed to that option. We will not sell trade or rent your personal information to others or disclose your personal details to any advertiser.
We will not disclose your personal details to third parties except when:
- required to do so by law;
- in response to a valid legal request by law enforcement or governmental agencies; or
- where you have given your consent, either at registration or at some other time.
By using our Web site, you consent to the collection and use of this information by Sunnybank Flowers (SunnybankFlowers.co.uk). If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.