1. General & Intellectual Property

By placing an order with Sunnybank Flowers, you agree to our professional terms of service. All content and design on this website are reserved by Sunnybank Flowers. We are not responsible for the accuracy of external links found within this site.

2. Availability & Seasonal Changes

Flowers are a natural product and subject to seasonal availability. We reserve the right to substitute blooms with varieties of equal or greater value to ensure your gift is of the highest quality and meets our aesthetic standards.

3. Secure Payments

All transactions are processed with the highest security. Payments are handled via Stripe; your financial data is encrypted and never stored on our servers.

4. Delivery Policy

Standard delivery occurs between 8:30 AM and 8:00 PM. Accurate addresses are the customer's responsibility. If no one is home, we may leave flowers in a safe place or with a neighbor, leaving a notification card where possible.

5. Flower Care & Refunds

Issues must be reported within 24 hours of receipt. To qualify for a refund or replacement, the following professional care steps must be followed:

• Use a clean vase with fresh water and flower food.
• Cut stems at a sharp angle.
• Ensure no leaves are submerged in water.
• Keep away from direct heat and ripening fruit.

6. Privacy & Data

We comply fully with UK GDPR. We use your data strictly for order fulfillment and professional communication; we do not trade your personal information with third parties.